@HealthwatchNEL 
@HealthwatchNEL
What If Things Do Not Go To Plan
Please see below some information about services in the area that can help with any complaints or concerns you have with the treatment you have recieved.
CCG Complaints Service
North East Lincolnshire CCG is committed to listening, responding and improving. Our health and social care staff work very hard to get the job right first time but, with busy services, mistakes can sometimes happen.
Telephone: 0300 3000 550 (Calls to this number are charged at local rate from a landline or mobile number)
Email: nelccg.askus@nhs.net
Writing to: Customer Care Team, North East Lincolnshire CCG, Municipal Offices, Town Hall, Grimsby, DN31 1HU
Cloverleaf Advocacy
Cloverleaf Advocacy supports people who have experienced problems with an NHS service to have their concerns heard. The service is free, independent of the NHS and confidential.
Email: voicestogether@cloverleaf-advocacy.co.uk
Telephone: 0303 303 0413
Click here for more information
Complaints Guide
This new single complaints statement helps adult social care providers set out what service users, their families and representatives can expect when making a complaint.
Please click here to view the document
Healthwatch North East Lincolnshire
We are here to listen to your experiences with local health and social care services. Good or bad, we want to know.
Telephone: 01472 361 459
NHS Complaints
Anyone can complain about NHS services or treatment they have received, or if they have been affected by the actions or decisions of an NHS organisation, or primary care practitioner. If you are unable to complain yourself, someone can act on your behalf with your written consent.
View our handy guide for more information about making a complaint about the care you have recieved by clicking here.
Patient advice and liaison service (PALS)
The PALS department are on hand to help with any information you may need about the NHS or to provide advice on how to deal with any concerns which you may have about your care.
Telephone: 03033 306518
Email : nlg-tr.PALS@nhs.net
