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Sharp drop in public satisfaction with the NHS, new analysis shows

28/02/2018

Public satisfaction with the NHS has dropped 6 percentage points in a year, taking it to 57% - its lowest level since 2011[1]. Meanwhile dissatisfaction in the NHS has risen to 29% - the highest in a decade. That’s according to analysis of the National Centre for Social Research’s (NatCen) British Social Attitudes (BSA) survey, a gold standard measure of public views on the NHS, by the Nuffield Trust and The King’s Fund think tanks.

The survey also revealed a significant drop in satisfaction with GP services, which slumped 7 percentage points to 65%. This is the lowest since the survey began in 1983 and the first time that general practice is not the highest rated service.

While satisfaction across the board remains significantly higher than dissatisfaction, the think tanks say the results reflect the public’s growing anxieties over the funding and staffing of the NHS. The proportion of people citing concerns over NHS staff shortages and a lack of funding as a reason for their dissatisfaction grew in 2017 compared to previous years. At the same time the proportion citing money being wasted in the NHS as a reason for dissatisfaction fell.

For more information go to the Nuffield Trust

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