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Outcomes for mental health services: what really matters?


Through a series of over 100 conversations with people actively involved in mental health services in England, including current and former service users, this report highlights how frameworks for measuring outcomes are often too narrowly focused on clinical outcomes.

While recovery-based frameworks are trying to widen this, neither approach fully captures what really matters to people. The report challenges those working in mental health services to find a consensus on the outcomes that matter to people with mental health problems.



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