Healthwatch annual report says NHS needs to listen
In its annual report Healthwatch England calls on services to listen to what matters most to people when it comes to their care.
The report also encourages the public to keep speaking up. It finds that despite pressures on the NHS, some people continue to receive outstanding care, much of which, they say, is down to the dedication shown by the staff who keep things running. However, many others struggle to get the support they need, with some services failing to deliver the basics.