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Cloverleaf Advocacy

24/02/2021

 

North East Lincolnshire Cloverleaf Advocacy have been delivering advocacy services throughout the North East Lincolnshire region since 2015. The project known locally as Voices Together delivers numerous types of advocacy services and below is a description of the services in which we provide.

IMHA:

Independent Mental Health Advocacy Service, this service is provided for anybody that is detained under the Mental Health Act 1983 who is currently under section either within hospital or in the community. The advocate would be able to support clients to have their voice heard on issues such as medication, Section17 leave from the ward and discharge from section as well as supporting clients in ward rounds and tribunal hearings.

IMCA:

Independent Mental Capacity Advocacy is provided to support clients who lack capacity to make important decisions regarding their life. If a client is deemed to lack capacity following a capacity assessment taking place and the client has no family or friends that can be consulted an IMCA can shouldbe sought to support clients to make decisions such as changing of accommodation, serious medical treatment, and can be appointed for safeguarding and Care Reviews.

Care Act:

Care Act Advocacy is provided following the legislation brought in under the Care Act 2014 this is to support clients who do not have anybody relevant to support them and also have difficulty to understand the process. The advocate can support the client in Care Reviews, Needs Assessments, Preparation of Care Plans, Safeguarding and DST Reviews.

Generic:

Generic Advocacy or Non-Statutory advocacy is provided to support adults with Learning Disabilities, Mental Health issues, people with Physical and Sensory Impairments, Acquired Brain Injuries to ensure their voices are heard. This could be support to communicate with professionals, support in meetings, issues regarding accommodation, complaints or safeguarding. To be eligible for Generic Advocacy the client would need to be over 18 and be able to give consent for a referral to be made or they could refer themselves to the service.

NHS Complaints:

The NHS Complaints service is to support anybody who would like to make a formal complaint about the NHS treatment or service them or family members have received. Although if you are wishing to make the complaint on behalf of someone else consent must be given if they are able to do so. The NHS Complaint advocate can support clients to raise concerns through letters, meetings and phone calls regarding treatment, administrative errors, clinical issues, procedural issues. To be eligible to access the NHS Complaints service the treatment must have happened or complaint issue must only have become aware with 1 year, and also that the client is aged over 18 unless you are a parent complaining on behalf of your child.

AA:

Is where we act as appropriate adult within the police station, and AA can be called in for many different reasons i.e. mental health, learning difficulties, lacking capacity.  This is to support vulnerable clients through interview, to ensure their rights are being met within the station, biometrics i.e. fingerprints and photos. We also support victims to do witness statements and voluntary interviews.

Due to Covid – 19 we are currently risk assessing every visit, using PPE and following government guidelines.

If you have any further questions or would like to make a referral to our service the contact number is 0303 303 0413 or you can complete the online referral form at www.cloverleaf-advocacy.co.uk

Before I met my advocate, from Voices Together, my life was a mess.  I was drinking and taking drugs and it was affecting my mental health. I found it difficult to let people know how I felt and often found myself shouting at them, especially my social worker.

My advocate helped me to stay calm but still say what I was feeling and what I needed.  As a result, I got my daughter back.  I don’t shout at my social worker anymore.  When I feel stressed or anxious how to respond I call my advocate and tell her what has happened and she helps me talk to my social worker.

I wish that I had had an advocate in the beginning.  I am glad I have one now as I don’t have any other support.  I finally feel listened to, and this has had a big impact on getting my life back on track.

I feel like for the first time I have a voice and whatever problem arose and I needed support at a meeting or wrong information was in a letter my advocate was there.  I didn’t have to accept the wrong information.  The advocate helped me to voice my anxieties. I feel empowered.  My advocate was so flexible, easy to contact on email and available for meetings.  She is good at explaining things and supportive.  She has a holistic approach and at any meetings she would halt them if needed and say that I had a point to make or wasn’t understanding something. I would give her a pay rise if possible.  She has been so much of a help that I can’t really express it. I am grateful she is on the end of the phone.  I would give her a pay rise if I could.

Without her my care would be in a bad place and lots of things would be inaccurate.  I can’t speak up for myself so my advocate helped me get things sorted and I felt unable to disagree or even attend appointments.  She has helped me when I have had no energy to pursue things.

Downloads

Complaints about an NHS service leaflet

Independent Advocacy service leaflet

Independent Mental Health Advocacy service leaflet

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