Information, Advice & Guidance

Cloverleaf support people to have their voices heard in a range of social care or health related decisions. They can support members of the public to independently address NHS-funded care or treatment that they are unhappy with. They  support people to make their own decisions, have their voices heard, their rights respected and to achieve their own goals. 

To view their website please click here. 

The Local Government and Social Care Ombudsman and Healthwatch England, the new single complaints statement helps adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Click here for more information and guides 

Your health, wellbeing and independence are really important and no one wants to have to go around the houses looking for advice they can trust.

That’s why focus have brought together all the professional advice and guidance around health, wellbeing and adult social work in North East Lincolnshire and put it in one place that you can contact 24 hours a day, seven days a week (including Bank Holidays)

This service is called Single Point of Access (or SPA for short) and is there for all your enquiries about: physical health, mental health and adult social care.

You can call them on 01472 256 256 or alternatively for more information please click here to view their website.

We have designed a local Health & Social Care Signposting Directory to provide quality information and advice regarding health and social care services to the citizens of North East Linciolnshire. 

Inside you will find information on local Health & Socioal Care services, Health & wellbeing at home, Advocacy Services and a lot more. 

Click here to download your free copy now. 

Here you can find information for your local GP regarding opening hours, extended access, appointment booking and more. 

Please click here to view the directories.

Humber & Wolds Rural Action (HWRA) can offer a voluntary car service in certain areas if you are not eligibile for Hospital Transport. For more information please click here. 

NHS Choices offers information on Conditions & Treatments, Care & Support, Living Well and Services Near You.

You can find a list of GP's, Hospitals and Dentists near to you, simply by putting in your postcode in the " Find Local Services " search bar.

Click here to view their website. 

Here you can find Information, Advice and Guidance documents on various health and social care topics. 

Click here to view them. 

Services4me has been designed to offer you a one-stop directory of all adult social care, health care, wellbeing, voluntary and community services and related events and activities available in North East Lincolnshire.

The website has been designed to meet the information and advice needs of the local community. They have worked closely with local members of the public, carers and expert patient groups. They have listened to people who need help and support services and what they have told them is really important to them.

Services4.me.uk is delivered by focus independent adult social work through a partnership between the North East Lincolnshire Clinical Commissioning Group (NEL CCG), North East Lincolnshire Council, Voluntary Action North East Lincolnshire (VANEL) and other voluntary and community organisations in the area.

Click here to access their website. 

Have you heard of the Sustainability and Transformation Plan (STP) for this area?

As a Healthwatch, we want to make sure that local people have a say as proposals for change are worked up. At this stage we have produced a short two page factsheet which highlights the goals and priorities for our local area. We are also asking that an engagement questionnaire is developed which will allow people to comment on the thinking so far and the `direction of travel’ that is being suggested.

To find out more please click here.