NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved. Your feedback can help services spot issues that are affecting care for you and your loved ones.

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Our Annual Report for 2019-20 is now available for you to read. 

Last year 2,996 shared their health and social care experience with us, 50% more than last year.

We reached out to 31,330 people. 14,873 people viewed our website, 7424 people engaged with us through social media, and 9033 people engaged with us at community events. 

We published 33 reports about improvements people would like to see with their health and social care, and from this, we made 146 recommendations for improvement. 

Click the button below to read our report and find out more. 

Health and social care providers often use abbreviations & acronyms to describe processes, procedures and departments. We have identified the most frequently used and provided a brief explanation for each. If you require any further information about any of the abbreviations or acronyms used, please contact us using the details in this leaflet.

From Wednesday 1st April 2020 all patients or people nominated on behalf of a patient will have to order prescriptions directly from their GP Practice. Patients will no longer be able to order from their pharmacy. 

If you already collect your medicine from the pharmacy or have your medicine delivered, you can continue to do so. If you already order your prescriptions via your GP Practices, you can continue to do so and this change will not affect you.

You can also do this via the NHS App or ask a member of staff within your GP Practice about their online services.

Sometimes things do not always go to plan when using health & social care services. This is why we have decided to put some information together about services in the area that can help with any complaints or concerns you may have with the treatment you have received. Please click here to view.

As always, if you need any further information or advice than please get in touch with us and phone us on 01472 361 459. 

Here at Healthwatch, we want to hear about all experiences, whether they're good, bad or somewhere inbetween. It's no secret that compliments are just as important as complaints and highlighting what services are doing well is so important. That way, they can do more of it! Anything you have to say, no matter how small, could make a big difference. Your voice really does count. Our local NHS services need your help. Maybe a nurse gave you some reassurance when you felt anxious? Maybe a dentist made you smile? These dedicated members of staff deserve some recognition for going the extra mile. 

Please get in touch and share your experiences with us. You can do this via twitter, facebook, email, telephone, or in person!

Healthwatch is an independent consumer champion created to gather and represent the views of the public.

Healthwatch works at both the national and local level and makes sure the views of the public and people who use services are taken into account by providers. 

We gather your views and experiences about local healthcare and use them to show services what they are doing well and where they could improve.